Cleaners Crystal Palace is committed to providing cleaning services in a manner that protects the health, safety and welfare of our employees, clients, visitors and members of the public. This Health and Safety Policy sets out our approach to managing risks associated with domestic and commercial cleaning work, including on-site activities at client premises.
Our objective is to prevent injury, ill health and damage to property arising from our cleaning operations. We will identify hazards, assess risks and implement effective controls to ensure safe working conditions. We aim to continually improve our health and safety performance through regular review, consultation and training.
Management accepts overall responsibility for health and safety within the business and will provide appropriate resources, information and supervision so that work is carried out safely and without unacceptable risk.
Management is responsible for establishing and maintaining safe systems of work, ensuring that risk assessments are completed for relevant cleaning tasks, providing suitable cleaning products and equipment, and ensuring that employees are trained and competent. Management will monitor compliance with this policy and take action where improvements are required.
Employees are responsible for following all safety instructions, using equipment correctly, wearing any required personal protective equipment, reporting hazards, accidents and near misses promptly, and cooperating fully with training and supervision. Employees must not misuse or interfere with anything provided for their health and safety.
Clients are asked to provide a safe working environment, including clear access routes, adequate lighting and information on any site-specific hazards such as fragile surfaces, restricted areas or sensitive equipment. We work collaboratively with clients to coordinate safety arrangements at each site.
We undertake risk assessments for key cleaning activities, including general surface cleaning, floor care, bathroom and kitchen cleaning, deep cleans and waste handling. These assessments consider hazards such as slips and trips, manual handling, chemical exposure, electrical equipment, work at height and lone working.
Based on these assessments, we establish safe systems of work. These may include designated cleaning methods and sequences, use of warning signs and barriers, restrictions on working at height, safe manual handling techniques, and specific procedures for dealing with sharps, bodily fluids or other potentially hazardous waste.
Cleaning chemicals are selected and used in accordance with relevant safety information. We follow the principles of control of substances hazardous to health by assessing chemical risks, using the least hazardous products that are effective, and ensuring correct storage, handling and disposal.
Employees receive clear instructions on dilution, application, contact times, ventilation requirements and emergency measures in case of spills or contact with skin or eyes. Chemicals are kept in labelled containers, never decanted into unmarked bottles, and stored securely away from children, pets and food preparation areas at client sites.
All cleaning equipment, including vacuum cleaners, floor machines, mops, buckets and extension poles, is selected for suitability and safety. Equipment is maintained in good working order and inspected regularly. Defective items are removed from use immediately and repaired or replaced.
Where risk assessments identify the need for personal protective equipment, such as gloves, eye protection, masks or protective footwear, it is provided and must be used as instructed. Employees are trained in the correct use, storage and limitations of personal protective equipment and must report any loss or damage promptly.
We provide initial and ongoing training to ensure all cleaners understand health and safety expectations and procedures. This includes induction training on general safety rules, safe use of chemicals, manual handling, use of electrical equipment, hazard reporting and emergency arrangements at client premises.
Employees receive task-specific instruction where specialised equipment or methods are involved, such as floor polishing machines or deep cleaning processes. Supervisors monitor working practices on site and provide guidance to maintain standards and address any concerns or unsafe behaviour.
All accidents, incidents and near misses that occur during cleaning work must be reported as soon as possible to the designated manager or supervisor. We record and investigate these events to identify root causes and implement corrective actions to prevent recurrence.
Where required, incidents are reported to relevant authorities in line with applicable regulations. We encourage open reporting and a positive safety culture in which all employees feel able to raise concerns without fear of blame.
When working in homes, offices, shops or other sites within our service area, cleaners must take all reasonable precautions to protect themselves and others. This includes using wet floor signs where appropriate, keeping walkways clear of equipment and trailing leads, handling client property carefully and maintaining confidentiality and professionalism.
Cleaners must familiarise themselves with any site-specific rules or emergency procedures, such as fire exits and assembly points. They should not undertake tasks beyond their training or agreed scope of work, such as working on fragile roofs, using unsafe ladders or attempting electrical repairs.
We recognise our duty to protect the physical and mental wellbeing of our staff. Workloads are monitored to reduce the risk of fatigue and overexertion. Adequate breaks, access to drinking water and welfare facilities at or near client sites are supported where practicable.
Where employees work alone, such as in early morning or evening cleaning, we implement reasonable controls. These may include agreed check-in procedures, clear instructions on securing premises, limitations on certain high-risk activities when working alone and guidance on dealing with aggressive behaviour or emergencies.
This Health and Safety Policy is reviewed regularly and whenever there are significant changes to our operations, working methods or relevant regulations. We seek feedback from employees and clients to identify areas for improvement and to ensure that the policy remains practical, effective and aligned with best practice for cleaning services in the local area.
By following this policy, Cleaners Crystal Palace aims to deliver professional cleaning services while maintaining high standards of health, safety and welfare for everyone affected by our work.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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