These Terms and Conditions set out the basis on which Cleaners Crystal Palace provides cleaning and related services to residential and commercial customers. By booking or receiving any service from Cleaners Crystal Palace, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, company or organisation that books or receives services from Cleaners Crystal Palace.
We, us, our means Cleaners Crystal Palace.
Services means any cleaning, housekeeping, end of tenancy cleaning, deep cleaning, after builders cleaning, office cleaning, or related services provided by us.
Premises means the property or location where the Services are to be carried out.
Booking means a confirmed order for Services placed by the Client and accepted by us.
We provide domestic and commercial cleaning services within our standard service area, which includes Crystal Palace and surrounding neighbourhoods. Provision of Services in locations outside our normal service area may be subject to additional travel time or charges, which will be confirmed at the time of booking.
The specific scope of work for each Booking, including type of cleaning, estimated duration, any specialist tasks and the agreed price, will be confirmed with the Client before the Booking is finalised. Unless expressly agreed in writing, the Services do not include activities that present a health and safety risk, such as working at unsafe heights, moving excessively heavy items, or handling hazardous substances.
Bookings may be made through our online booking system or by contacting us directly. A Booking is only considered confirmed when we have accepted the request and provided a booking confirmation.
When making a Booking, the Client must provide accurate information, including the address of the Premises, type and size of the property, parking availability, any access instructions, and any specific cleaning requirements. We rely on the accuracy of the information provided to allocate appropriate time, personnel and equipment.
We reserve the right to refuse or cancel a Booking where the information provided is incomplete, inaccurate or where we reasonably consider that the Premises or requested work may pose a health, safety, or security risk to our staff.
The Client is responsible for ensuring that there is safe and lawful access to the Premises at the agreed time. Where keys or access codes are provided, the Client warrants that they have the authority to grant such access.
Prices are generally provided based on the information supplied by the Client and may be given as a fixed price, an estimate, or an hourly rate. We will clearly indicate the basis of pricing at the time of Booking.
Fixed price quotations are given on the assumption that the condition and size of the Premises match the description given by the Client. If, upon arrival, the Premises are materially different or in significantly worse condition than described, we reserve the right to revise the price or adjust the scope of Services. In such cases, the Client will be informed before any additional charges are incurred.
Where Services are provided on an hourly basis, the minimum booking time will be communicated at the time of Booking. We will use reasonable endeavours to complete the agreed tasks within the booked time, but we do not guarantee that all requested tasks will be completed if the time booked is insufficient.
Unless otherwise agreed in writing, payment for Services is due on or before the day the Services are provided. We may require full or partial prepayment to secure a Booking, particularly for larger or specialist jobs such as end of tenancy or after builders cleaning.
We accept common forms of payment suitable for local cleaning services. Details of accepted payment methods and any applicable processing requirements will be provided during the booking process.
For regular ongoing services, we may issue invoices in accordance with an agreed schedule. Invoices are payable within the payment terms stated on the invoice. If no specific payment terms are stated, payment is due immediately upon receipt.
Where payment is not received by the due date, we reserve the right to charge interest on overdue amounts and to suspend or cancel further Services until all outstanding sums are paid in full. The Client shall be responsible for all reasonable costs incurred by us in recovering overdue payments, including collection agency and legal costs.
The Client may cancel or reschedule a Booking by giving us advance notice. Unless otherwise specified at the time of Booking, the following minimum notice periods apply.
For standard domestic or office cleaning visits, we require at least 24 hours notice.
For end of tenancy, deep cleaning, after builders cleaning and other one off intensive services, we require at least 48 hours notice.
If the Client cancels or reschedules with less than the required notice, we may charge a late cancellation fee of up to 50 per cent of the agreed service price, or a minimum call out charge, whichever is greater. If our cleaners arrive at the Premises at the agreed time and are unable to gain access or commence work for reasons beyond our control, this may be treated as a late cancellation and charged accordingly.
We will use reasonable efforts to honour all confirmed Bookings; however, we reserve the right to cancel or reschedule a Booking due to staff illness, transport disruption, adverse weather, or other circumstances beyond our reasonable control. In such cases, we will notify the Client as soon as reasonably practicable and offer an alternative appointment. Where we cancel and no suitable alternative can be arranged, any prepayments for the affected Booking will be refunded.
The Client must ensure that the Premises are reasonably accessible, safe, and ready for cleaning at the agreed time. This includes providing necessary access, ensuring sufficient lighting, and ensuring that basic utilities such as water and electricity are available.
The Client is responsible for removing valuable, fragile, or irreplaceable items from areas to be cleaned, or notifying us in advance of any items that require special care. We do not accept responsibility for damage to items that are not suitable for normal cleaning methods or have inherent defects.
We request that the Premises be in a condition that allows cleaners to carry out their work efficiently. Excessive clutter, hoarding situations, or the presence of biohazards may prevent us from completing the agreed Services and may result in additional charges or cancellation.
We will provide the Services with reasonable skill and care, using cleaners who are appropriately trained for the tasks assigned to them. We will supply standard cleaning materials and equipment unless otherwise agreed.
We aim to maintain a high and consistent standard of cleaning. If the Client is dissatisfied with any aspect of the Service, the Client must notify us within 24 hours of completion, where reasonable, so that we may investigate and, if appropriate, arrange a re visit or other remedy. Our liability in such cases is limited as set out in section 10 of these Terms and Conditions.
We are committed to maintaining high standards of health and safety for our staff and Clients. Our cleaners are instructed not to undertake any work that they consider unsafe or that falls outside the agreed scope of Services.
The Client must ensure that the Premises present no undue risk to cleaners, including risks from aggressive animals, hazardous materials, or unsafe structures. We may withdraw our staff and cancel the Booking if we reasonably believe their safety is at risk. In such circumstances, a charge may be made for time already spent and any costs incurred.
We expect mutual respect and professional conduct at all times. Abusive, discriminatory, or threatening behaviour towards our staff will not be tolerated and may result in immediate termination of Services.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
Subject to the above, our total liability to the Client in respect of any loss or damage arising out of or in connection with the provision of Services, whether in contract, tort including negligence or otherwise, shall in all cases be limited to the amount actually paid by the Client for the specific Booking giving rise to the claim.
We shall not be liable for any indirect, consequential, or purely economic loss, including loss of profit, loss of business, or loss of opportunity, whether arising from negligence, breach of contract or otherwise.
We do not accept liability for pre existing damage, wear and tear, defects in materials or surfaces, or for the cost of any specialist cleaning or restoration work that may be required beyond normal cleaning methods. The Client is responsible for notifying us of any items or surfaces that are particularly delicate, of high value, or unsuitable for standard cleaning products.
While we take care to work safely and diligently, accidental damage or breakages may occasionally occur. In such cases, the Client must notify us in writing as soon as reasonably practicable, and in any event within 48 hours of completion of the relevant Service.
We reserve the right to inspect any alleged damage in person, or to request evidence such as photographs and proof of value. Where appropriate, we may arrange repair or replacement at our discretion, subject to the limitation of liability set out in section 10.
We are not responsible for damage resulting from the use of cleaning products supplied by the Client or from instructions given by the Client that are contrary to the product manufacturer guidelines.
We comply with relevant waste management and environmental regulations applicable to cleaning companies operating in the local area. Our Services typically include the collection and disposal of general domestic or office waste generated during the cleaning process, using the Client understanding that such waste will normally be placed in the Client own bins for collection by the usual local authority service.
We do not usually remove large quantities of waste from the Premises, nor do we transport controlled waste, electrical items, building rubble or other restricted materials. Where a Booking requires disposal of significant amounts of waste or specific types of waste, this must be agreed in advance and may incur additional charges or require a licensed waste carrier.
The Client is responsible for complying with any local rules regarding bin use, recycling separation, and collection schedules. Where we assist with placing waste or recycling for collection, we do so based on the Client instructions and cannot accept responsibility for non collection by local authorities or third parties.
Where keys or access devices are provided to us, we will take reasonable care to safeguard them and to use them only for the purpose of providing the Services. Keys may be labelled with a code rather than a full address for security reasons.
If a key is lost or misplaced while in our control, our liability shall be limited to the reasonable cost of a replacement key or, where justified, the cost of changing the relevant lock, subject to the limitations set out in section 10.
We will treat any personal data and information about the Client or the Premises with appropriate confidentiality and in accordance with applicable data protection laws. Information will only be used for the purpose of arranging and providing Services or as otherwise required by law.
If the Client has any concerns or complaints about the Services, these should be raised with us as soon as possible so that we have the opportunity to resolve the matter promptly. We will investigate complaints in good faith and seek a fair and practical resolution.
In the event that a dispute cannot be resolved directly between the parties, either party may consider using an appropriate alternative dispute resolution service or may pursue legal remedies in the courts as set out in section 16.
We may update or amend these Terms and Conditions from time to time to reflect changes in our Services, legal requirements, or business practices. The updated Terms and Conditions will apply to all new Bookings made after the date on which the changes take effect.
For ongoing regular Clients, we will provide reasonable notice of any material changes to these Terms and Conditions. Continued use of our Services after such notice will constitute acceptance of the updated terms.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation including non contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services, subject only to any mandatory rights the Client may have under applicable consumer protection legislation.
If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall remain in full force and effect.
No failure or delay by us in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.
The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract some or all of our rights and obligations, provided this does not materially affect the nature or quality of the Services.
These Terms and Conditions, together with the details of the Booking as confirmed by us, constitute the entire agreement between the Client and Cleaners Crystal Palace in relation to the provision of Services.
Cleaners Crystal Palace are the best around so don't waste time and call us to save money!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
(63)
